Terms and Conditions

These terms and conditions were prepared with AI assistance and are being reviewed, before publication, by a lawyer specialised in Belgian consumer, health and IT law. Items in square brackets still need to be completed. The Dutch version is authoritative (see article 21.4).

0. Who we are and how to reach us

Eazymoov is offered by:

• Eazymoov
• Registered office: Heidriesstraat 64, 3600 Genk, Belgium
• Company (KBO) and VAT number: BE0680.833.991

Contact:

• Email:
• In-app chat / support: available in the App under Settings › Help & contact. We aim to reply through this channel within one business day.

We deliberately offer at least two fast and efficient communication channels so that you can always reach us directly.

Hereafter: "Eazymoov", "we" or "us". These terms and conditions ("Terms") apply to any use of the Eazymoov mobile application and/or website (the "App" or the "Service"), offered via the Apple App Store, Google Play and/or eazymoov.com. They apply between Eazymoov and every natural person who uses the App as a consumer (the "User" or "you"), regardless of which EU Member State you live in.

1. Acceptance and structure of the agreement

1.1 By creating an account, downloading, installing or using the App, you declare that you have read, understood and agree to these Terms.

1.2 If you do not agree with (part of) these Terms, you may not use the App and may end your registration.

1.3 These Terms, together with our Privacy Policy and any specific terms attached to an offer or feature, constitute the entire agreement between you and Eazymoov. In the event of a conflict, specific terms attached to a concrete offer prevail over these general Terms, provided they are not less favourable to you.

1.4 No health data. The App does not collect or process health-related data and provides no features for entering such data (see article 15). The health and safety information in article 4 continues to apply in full to your physical participation in the exercises.

1.5 Nothing in these Terms affects the rights you derive as a consumer from mandatory Belgian or European law. Provisions that would conflict with such law are deemed not to have been written, without affecting the other provisions.

2. Age and capacity

2.1 The Service is intended solely for persons aged 18 or older.

2.2 When you create an account, you expressly confirm that you are 18 or older. This confirmation is shown to you clearly at the moment of registration. By registering, you declare that this confirmation is accurate.

2.3 Eazymoov is not intended for use by minors. If we establish, or have reasonable indications, that an account was created by a minor, we may suspend or delete that account. We will inform you via the email address provided and refund any prepaid, unused subscription fees.

3. Description of the Service

3.1 Eazymoov is an application that helps users support their general well-being through simple, accessible movement exercises and programs.

3.2 The Service is intended as an aid for general well-being and a more active lifestyle. The content, exercises, programs, tips and recommendations in the App are general in nature and not personalised to your individual medical situation. Eazymoov is expressly not a medical device within the meaning of Regulation (EU) 2017/745 and is not intended for the diagnosis, prevention, monitoring, treatment or alleviation of a disease, injury or disability.

3.3 We may change, expand or restrict the functionality, content and design of the Service. For changes that go beyond what is necessary to keep the Service in conformity, the conditions and your rights set out in article 14 apply.

3.4 To use the App you need a compatible device and an internet connection. The current minimum technical requirements can be found in the App Store listing and at eazymoov.com. Data usage costs are for your account.

4. Health and medical disclaimer (please read carefully)

4.1 Eazymoov is not a medical device, does not provide medical advice, diagnosis or treatment, and in no way replaces the advice of a doctor, physiotherapist or other qualified healthcare provider.

4.2 Always consult a doctor or other qualified healthcare provider:

• before you start the exercises in the App, certainly if you have an existing medical condition, injury, pregnancy or physical limitation;
• when, during or after using the App, you experience pain, dizziness, shortness of breath or any other abnormal symptom;
• when in doubt whether an exercise or program is suitable for your state of health.

4.3 You undertake to always stay within your own comfort zone. Never force a movement, stop immediately at pain or discomfort, and build up intensity only gradually. You are responsible for assessing your own physical abilities and limits.

4.4 Physical activity — however simple — carries an inherent risk of injury. You accept this inherent risk. This in no way affects our own obligations and liability as set out in article 11, in particular article 11.5: we remain fully liable for damage resulting from our own fault, including deficient, incomplete or misleading instructions.

4.5 If in doubt about your state of health, or in a medical emergency, immediately contact a doctor or the local emergency services (112 within the European Union, or the emergency number applicable in your country). The App is not suitable and not intended for use in emergencies.

5. Account and registration

5.1 To use (certain features of) the Service, you must create an account and provide certain information. You undertake to provide correct, current and complete information and to keep it up to date.

5.2 You are responsible for keeping your login details confidential and for all activity that takes place through your account. Notify us immediately of any suspected unauthorised use of your account via email or the in-app chat. You are not responsible for use that takes place after you have given us such notice, nor for use resulting from a failure on our part.

5.3 An account is strictly personal and non-transferable. Sharing account details with third parties is not permitted.

5.4 We may take reasonable verification measures to check the accuracy of your data, such as email confirmation. Email confirmation serves solely to validate your email address and does not constitute age verification; age confirmation takes place as set out in article 2.2.

6. Subscriptions, prices and payment

6.1 The Service is offered on the basis of a paid subscription. The current prices, terms (e.g. monthly or yearly), the content of the subscription and any trial periods are shown in the App or on the payment page at the time of purchase. That information forms part of the agreement.

6.2 All prices stated are final prices for consumers, including any legally due VAT.

6.3 Payment via app stores. If you buy a subscription via the Apple App Store or Google Play, payment, invoicing and management of your subscription run via Apple's or Google's system respectively, and their own terms also apply (see article 18). For questions about payments via an app store you can contact Apple or Google customer support; we will help you further on request to the extent that we have influence over it.

6.4 Automatic renewal.

• (a) Unless you cancel your subscription in time, it renews automatically for the same period at the then-applicable rate.
• (b) Before you take out your subscription, we show you in the ordering and payment process, clearly and prominently — in bold in a separate box — that the subscription renews tacitly, the final date to object to this, and how to do so.
• (c) After a tacit renewal, you can cancel the subscription at any time free of charge, with a notice period of no more than two (2) months. In practice we apply no period longer than the end of the current billing period.
• (d) If your subscription runs via an app store, that platform's notification and management settings, over which we have no influence, also apply.

6.5 Cancellation. You can cancel your subscription at any time via your account settings in the App, or — for subscriptions via an app store — via your Apple or Google account settings. Cancelling is at least as easy as subscribing and does not require contacting us. Cancellation takes effect at the end of the current paid period. Unless otherwise provided in these Terms or by mandatory law, there is no refund for the paid period already started.

6.6 Price changes. We may change our prices for future subscription periods. We inform you of this at least thirty (30) days in advance on a durable medium (e.g. email). If you do not agree with a price change, you can cancel your subscription free of charge before the change takes effect; the change never applies to a period already paid for.

6.7 In the event of late payment, we first notify you and give you a reasonable period to pay. If payment is still not made, we may suspend access to (certain features of) the Service until the amount due has been paid.

7. Right of withdrawal

7.1 As a consumer you have a right of withdrawal of 14 calendar days from the conclusion of the agreement, within which you may withdraw from your subscription without giving a reason and without cost, in accordance with Belgian and European rules on distance contracts.

7.2 Continuous subscriptions — your right of withdrawal remains. An Eazymoov subscription is a continuous service. If you expressly request to be able to use the Service immediately before the end of the withdrawal period, you keep your right of withdrawal for the full 14-day period. If you withdraw after performance has started at your request, you owe us only an amount proportionate to what was supplied up to the moment of your withdrawal, in proportion to the full agreed performance. We refund the balance within 14 days of receiving your withdrawal, using the same means of payment you used, unless you expressly agree to another means.

7.3 Exception: fully performed services. Only where you take a separate, non-continuous product that has been fully performed before the withdrawal period expires (e.g. a one-off, completed program) does your right of withdrawal lapse at the moment of that full performance — and then only if you have expressly agreed beforehand to the start of performance and expressly acknowledged that you lose your right of withdrawal once the service has been fully performed. For ongoing subscriptions this exception does not apply.

7.4 How to withdraw. An unambiguous statement is sufficient: an email to us, a message via the in-app chat, or the model withdrawal form in Annex 1 to these Terms (you are not obliged to use that form). We confirm receipt of your withdrawal without delay on a durable medium.

7.5 If you bought your subscription via an app store, you can also submit your withdrawal or refund request via Apple's or Google's refund process. You can always also turn to us directly in that case.

8. Conformity of the digital service and your statutory rights

8.1 We supply you with a Service that conforms to the agreement and to what you may reasonably expect, and that remains in conformity for the entire term of your subscription.

8.2 For the term of your subscription we provide the updates, including security updates, that are necessary to keep the Service in conformity, and we inform you about them.

8.3 If the Service does not conform to the agreement, then under the mandatory law on the supply of digital content and digital services you are entitled to have the Service brought into conformity, and — if that does not happen, or not in time, or not without significant inconvenience — to a proportionate price reduction or to termination of the agreement with a refund of amounts already paid for the period during which the Service was not in conformity. These rights are free of charge.

8.4 Report a lack of conformity via email or the in-app chat. We confirm your report within five business days and inform you about the follow-up.

8.5 This article does not affect your other statutory rights, including the right of withdrawal (article 7) and your rights when the Service is modified (article 14).

9. Intellectual property

9.1 All intellectual property rights in the App and the Service — including, but not limited to, the source code, software, databases, texts, exercises, programs, videos, images, sound fragments, logos, trade marks, graphic elements and the overall structure and "look and feel" (together the "Content") — belong exclusively to Eazymoov and/or its licensors.

9.2 Nothing in these Terms constitutes a transfer of intellectual property rights. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the App and the Content for your own, non-commercial, personal use, in accordance with these Terms and for as long as your subscription runs.

9.3 You are not permitted, except with our prior written consent or to the extent mandatory law allows this, to:

• copy, reproduce, download (beyond normal use within the App), store, transfer, distribute, make public, broadcast, re-upload or share the Content (in whole or in part) with third parties, via any medium (including social media, screen recording, streaming or cloud storage);
• use the Content to create derivative works, or decompile or reverse engineer the App, except in the cases permitted by mandatory law (including the statutory exceptions on interoperability and security research);
• use the Content for commercial purposes, including resale, rental, sublicensing or offering it (free or for payment) to third parties, for example by setting up a competing or derivative service;
• remove, hide or alter any ownership, trade mark or copyright notice in the App or Content;
• use automated means (bots, scrapers, crawlers) to collect Content.

9.4 Text and data mining reservation. Eazymoov expressly reserves its rights with regard to text and data mining of the Content, including its use for training artificial intelligence systems, in accordance with article 4(3) of Directive (EU) 2019/790 and its transposition into Belgian law.

9.5 A serious or repeated breach of this article may lead to suspension or termination of your account in accordance with article 13, without prejudice to our right to claim compensation for the damage actually suffered.

9.6 Feedback. If you provide us with feedback, suggestions or ideas on your own initiative (e.g. via customer support), we may use these free of charge, worldwide and non-exclusively to improve the Service. This concerns only the feedback itself and not your personal data, which is processed as described in the Privacy Policy. You are never obliged to give us feedback.

10. Permitted use and rules of conduct

10.1 You undertake to use the Service only in a manner that complies with these Terms and applicable law. Among other things, it is not permitted to:

• use the App in a way that disrupts or endangers its proper functioning (or that of Eazymoov's or third parties' systems);
• seek access to parts of the Service you are not authorised for, or circumvent security measures;
• use the Service for unlawful, fraudulent, defamatory or otherwise harmful purposes;
• use false identity data or impersonate another person.

10.2 If you identify a problem, a vulnerability or unlawful use of the Service, report it via email. We handle such reports carefully and will not take legal action against anyone who reports a vulnerability in good faith and in a responsible manner.

11. Liability

11.1 General. We make every effort to offer the Service with due care and skill. We do not guarantee that the Service will be available uninterrupted or entirely error-free; this does not affect your rights in the event of a lack of conformity (article 8).

11.2 Limitation, to the extent permitted. To the extent permitted under applicable mandatory consumer law, and with the exception of the cases mentioned in article 11.5, our total liability towards you for damage arising out of or in connection with the Service or these Terms — regardless of the legal basis — is limited to the total amount you paid to Eazymoov for your subscription in the twelve (12) months preceding the event causing the damage.

11.3 To the extent legally permitted, and with the exception of the cases mentioned in article 11.5, we are not liable for indirect or consequential damage, such as lost profit, loss of opportunity or reputational damage, arising from the use of or inability to use the Service. Loss of data does remain compensable to the extent it is due to a failure on our part.

11.4 Personal injury — causation, not exclusion. This article in no way excludes or limits our liability for personal injury (see article 11.5). It only clarifies when there is no fault on Eazymoov's part. To the extent the injury or health complaint is not also the result of a failure by Eazymoov (such as deficient, incomplete or misleading instructions, an unsafe exercise or a defect in the App), we are not liable for damage that results solely from:

• (i) failure to follow the recommendations in article 4, including consulting a doctor and staying within your comfort zone;
• (ii) an existing medical condition that, despite those recommendations, you did not discuss with a healthcare provider;
• (iii) ignoring pain signals or the warnings in the App;
• (iv) use of the Service that is manifestly not in accordance with the instructions given.

This article must always be read together with article 11.5: if our own fault also contributes to the damage, our liability continues to apply in full.

11.5 What is never excluded or limited. Nothing in these Terms excludes or limits our liability for: (i) intent or fraud, (ii) gross negligence, (iii) death or personal injury or any other harm to physical or mental integrity caused by our own fault or negligence, (iv) failure to perform the core obligations of this agreement, or (v) any other liability that under mandatory Belgian or European law — including the rules on unfair terms and the product liability rules — cannot be excluded or limited. In those cases our full statutory liability applies.

11.6 This article does not affect your statutory rights as a consumer, including your rights in the event of a lack of conformity of digital services (article 8).

12. Indemnification

12.1 If, through an intentional or grossly negligent breach of these Terms, you cause damage to Eazymoov or to third parties, you bear the ordinary statutory liability for it and we may claim compensation for the damage actually suffered, including reasonable defence costs.

12.2 This obligation does not apply to the extent the claim or the damage results (in part) from our own fault, and no further than what can be claimed from a consumer under Belgian consumer law. You are never liable for a lump-sum or excessive compensation; only damage actually proven is eligible. We inform you without delay of any third-party claim in respect of which we would wish to rely on you, and give you the opportunity to conduct your defence.

13. Suspension and termination

13.1 You can delete your account at any time via the account settings or by contacting us. This does not affect the cancellation rules of your current subscription (article 6).

13.2 We may suspend your access to (part of) the Service or terminate your account if:

• you breach these Terms seriously or repeatedly, in particular the provisions on intellectual property (article 9) or permitted use (article 10);
• we are legally required to do so;
• we have reasonable indications of fraud, abuse or a security risk.

13.3 Notice and proportionality. Except where this is legally prohibited or where immediate action is necessary to avert serious damage or a security risk, we notify you before a suspension or termination, stating the reason, and give you a reasonable period to remedy the situation or make your position known. Our measure is always proportionate to the established breach. You can contest a decision via email; we handle your objection within ten business days.

13.4 Refund. If we terminate the agreement due to a serious breach attributable to you, we refund the part of the subscription fee relating to the period not yet delivered, less the damage actually suffered and proven by us. There is no lump-sum retention, and this does not affect your right to contest the proportionality of this consequence, nor the court's power of moderation.

13.5 Your data after termination. After termination we delete or anonymise your personal data within the periods set out in the Privacy Policy, except for what we are legally required to retain. You can at any time — including after termination, for as long as we retain your data — request a copy of your personal data in the manner described in the privacy policy.

13.6 Provisions which by their nature are intended to survive termination (including articles 9, 11, 12, 20 and 21) continue to apply after termination of your account.

14. Changes to the Service and to these Terms

14.1 Changes to the Service

• (a) We may change the Service, also beyond what is necessary to keep it in conformity, but only for a valid reason, such as: adapting to a new technical environment, a changed number of users, changed legislation, security reasons, or a substantial improvement of the Service.
• (b) Such a change entails no additional cost for you.
• (c) We inform you in advance, on a durable medium (email and/or in-app notification), clearly and comprehensibly, about the characteristics of the change and when it takes effect.
• (d) If the change has a more than minor negative impact on your access to or use of the Service, you can terminate the agreement free of charge within thirty (30) days of receiving the information (or after the change, if that is later), with a refund of the subscription fee for the period not yet delivered. This right does not apply if we give you the option to continue using the Service without the change and in accordance with the agreement.

14.2 Changes to these Terms

• (a) We may amend these Terms, for example to comply with changes in the law, for security reasons or to improve the Service.
• (b) In the event of a material change, we inform you at least thirty (30) days in advance on a durable medium, clearly indicating what is changing.
• (c) If you do not agree, you can cancel your subscription free of charge before it takes effect, with a refund of the subscription fee for the period not yet delivered. If you continue to use the Service after the effective date, the amended Terms apply.
• (d) Changes never apply retroactively.

15. Privacy and data protection

15.1 The processing of your personal data takes place in accordance with the General Data Protection Regulation (GDPR) and is explained further in our Privacy Policy, which forms an integral part of these Terms.

15.2 No health data. Eazymoov does not collect or process health data, biometric data or other special categories of personal data within the meaning of article 9 GDPR. The App provides no features for entering such data. Please also do not share such data with us via the in-app chat or other channels.

15.3 Where we ask for your consent for a specific processing activity (for example the newsletter or push notifications), you can withdraw it at any time, as easily as you gave it, via the settings in the App. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

15.4 You have the rights of access, rectification, erasure, restriction, portability and objection, and the right to lodge a complaint with the Data Protection Authority (www.gegevensbeschermingsautoriteit.be) or with the supervisory authority of your place of residence.

16. Accessibility

16.1 We strive to make the App usable for as many users as possible, including persons with a disability. Eazymoov is a microenterprise (fewer than 10 employees and an annual turnover or annual balance sheet total of no more than EUR 2 million) and, as a service provider, is exempt from the accessibility obligations of Directive (EU) 2019/882 (European Accessibility Act). We nonetheless continue to make voluntary efforts to keep the App as accessible as possible.

16.2 If you experience an accessibility problem or need an adapted alternative, report it via email or the in-app chat. We confirm your report within five business days and look for a solution together with you.

17. Force majeure

17.1 We are not liable for a failure that results from force majeure, including power or internet outages, failures at hosting providers or app stores, cyberattacks, government measures or other circumstances beyond our reasonable control.

17.2 Force majeure does not release us from our refund obligations: if an interruption due to force majeure lasts longer than thirty (30) days, you can terminate the agreement free of charge and we refund the subscription fee for the period not delivered. Your rights under article 8 continue to apply in full.

18. App Stores (Apple App Store / Google Play)

18.1 If you download the App via the Apple App Store or Google Play, you acknowledge that, in addition to these Terms, the respective terms of use of Apple ("Licensed Application End User License Agreement") or Google Play also apply.

18.2 Apple and Google are not a party to these Terms and bear no responsibility for the App or its content. Apple, and where applicable Google, is/are entitled to enforce these Terms against you as a third-party beneficiary, to the extent it concerns their own minimum requirements.

18.3 Any warranty, support or maintenance obligation with regard to the App is for the account of Eazymoov and not of Apple or Google, except for their own obligations as platform operator (e.g. refunding payments made via their platform according to their own policy). You can always turn to us directly for any complaint about the App.

19. Complaints and dispute resolution

19.1 If you have a complaint, first contact us via email or the in-app chat. We confirm receipt of your complaint within five business days and aim to respond substantively within 30 days.

19.2 Out-of-court dispute resolution (ADR). If we do not reach a solution, as a consumer you can turn to the Consumer Mediation Service (Consumentenombudsdienst), North Gate II, Koning Albert II-laan 8 bus 1, 1000 Brussels (www.consumentenombudsdienst.be). If you live in another EU Member State, you can turn to the competent alternative dispute resolution entity of your Member State, which can be found via the European Commission overview at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en (the former European ODR platform was discontinued on 20 July 2025).

19.3 Our position. Eazymoov has not currently committed to participating in an out-of-court dispute resolution procedure, and is not legally required to do so. We refer you to the bodies mentioned above, and assess each request to participate in a mediation or ADR procedure case by case and in good faith. This provision does not affect your right to approach such bodies yourself.

19.4 This article does not affect your right to start legal proceedings.

20. Governing law and competent court

20.1 These Terms are governed by Belgian law.

20.2 If you are a consumer domiciled or resident in another EU Member State, this choice of law does not affect the protection you enjoy under the mandatory provisions of the law of your country of habitual residence, insofar as those provisions cannot be derogated from by agreement (art. 6 Regulation (EC) No 593/2008, "Rome I").

20.3 Competent court. In accordance with articles 17 to 19 of Regulation (EU) No 1215/2012 ("Brussels I bis"), as a consumer you may bring a claim against Eazymoov before the courts of the Member State where Eazymoov is established, or before the court of your own domicile; and we may bring a claim against you only before the court of your domicile. For consumers domiciled in Belgium, the courts of the judicial district of the registered office of Eazymoov have jurisdiction, without prejudice to your right to bring the matter before the court of your own domicile.

21. Miscellaneous

21.1 Severability. If any provision of these Terms is found to be null, invalid or unenforceable, the other provisions remain in full force. The invalid provision is replaced by a valid provision that approximates the original intention as closely as possible, without this being able to operate to the consumer's detriment.

21.2 No waiver. The fact that we do not (immediately) exercise a right under these Terms does not constitute a waiver of that right.

21.3 Assignment. You may not transfer your rights and obligations under these Terms without our prior written consent. We may transfer our rights and obligations in the context of a reorganisation, merger or transfer of (part of) our business, provided this does not diminish your rights; we inform you of this in advance and you may in that case cancel your subscription free of charge if the transfer entails a material change for you.

21.4 Languages. These Terms are available in Dutch, French and English. The language version in which you concluded the agreement is the version that applies between you and Eazymoov. In the event of a conflict between language versions, the Dutch version prevails, unless mandatory law of your country of habitual residence provides otherwise or unless this would be to your detriment. You can communicate with us in any of the above languages.

21.5 Durable medium. We provide you with a copy of these Terms when the agreement is concluded on a durable medium (e.g. by email or as a downloadable PDF file in the App).

22. Contact

For questions about these Terms you can contact us via:

• Eazymoov, Heidriesstraat 64, 3600 Genk, Belgium
• Email:
• In-app chat: Settings › Help & contact

Annex 1 — Model withdrawal form

(Only complete and return this form if you wish to withdraw from the agreement. You are not obliged to use this form — an unambiguous statement is sufficient.)

To Eazymoov, Heidriesstraat 64, 3600 Genk, Belgium, email:

I/We (*) hereby give notice that I/we (*) withdraw from our agreement for the supply of the following service (*):

• Service: Eazymoov subscription [type/term]
• Ordered on (*) / Received on (*): ...
• Name of consumer(s): ...
• Address of consumer(s): ...
• Email address linked to the account: ...
• Signature of consumer(s) (only if this form is submitted on paper): ...
• Date: ...

(*) Delete as appropriate.